Customer Usage: In October 2015, the customer Suzhou Hongkun contacted our company through the website to inquire about the flame retardant products that can be used in water-based epoxy floor paint. Due to the relatively small proportion of this type of flame retardant product in the industry, and their lack of application experience in this area, as a new product development, customers have no knowledge of the types and formulas of flame retardants that can be used. They hope that our company can provide them with a reasonable flame retardant solution.

Technical engineer Liu learned about the customer's specific requirements and application processes through four communications and on-site visits. During the communication, three types of flame retardant samples were sent to the customer, but none of them met their flame retardant requirements. For this reason, Mr. Liu went to Suzhou for the fifth time and brought back all 8 samples of the customer's products. After returning, Mr. Liu changed his research and development approach. By referring to other flame retardant related materials and similar industry cases, he added some composite products on the basis of our original products. In the end, he developed a floor flame retardant with low addition and good flame retardant effect.

After testing, the customer can achieve a flame-retardant effect of self extinguishing without ignition, which can meet the flame-retardant requirements of their downstream customers for this type of floor paint. Subsequently, our company found a balance point based on the cost requirements and flame retardant effect proposed by the customer. After multiple tests, we provided the customer with a high-performance and cost-effective formula for the combination of floor flame retardant and aluminum hydroxide filler. This formula has also been recognized by customers. At present, the customer has placed orders gradually based on the received orders.